Skip to main content

Support

FAQs

Quick answers to common questions about discovering, comparing, and enquiring about treks.

1. What is FindMeTrek?

FindMeTrek helps you discover, plan, compare, and save treks across India, then enquire with verified operators. It brings trek guides, filters, weather context, route details, operator listings, and enquiry tools into one place.

2. Is FindMeTrek a trek operator?

No, we are not a trek operator. We do not conduct or guide treks ourselves. Operators are responsible for trek operations, safety practices, pricing, itineraries, and customer communication.

3. Are the treks safe?

Trekking always carries risk. FindMeTrek provides planning information and operator listings, but you should check current weather, route conditions, fitness requirements, permits, emergency plans, and operator credentials before booking or departing.

4. How do I contact an operator?

Operator trek pages show a "Book with Operator" or "Book Now" option. Clicking it submits a free enquiry with your travel details. The operator will contact you directly with price, availability, and next steps — FindMeTrek does not process payments, so no payment is taken on the platform.

5. Is there a fee to use FindMeTrek?

Browsing, searching, comparing, saving, and submitting enquiries is free for trekkers. When you enquire with an operator, any payment is arranged directly with that operator under their own terms — FindMeTrek does not charge trekkers or process payments.

6. Can I cancel an enquiry?

FindMeTrek does not process payments, so there is nothing to cancel on the platform. If you arranged something directly with an operator after enquiring, any cancellation is handled by that operator under their own policy.

7. I found an error on a trek page. What should I do?

Use the Report an Issue page or email [email protected]. Include the trek name, page URL, and the correction you recommend so we can review it quickly.

8. How do partners join FindMeTrek?

Trek operators can sign up from the partner portal, complete their operator profile, and submit it for verification. After the profile is approved, partner features are unlocked for managing offers, enquiries, pricing, coupons, reviews, invoices, and support tickets.